Have Questions Or Need Assistance?
Whether you have inquiries about your stay, need guidance on your next steps, or require support, we’re here to help!
Frequently Asked Questions
Got questions? We’ve got answers! Here are some of the most common questions our guest ask before booking with us. If you don’t find an answer, feel free to reach out to us directly.
What time is check-in and check-out?
Check-in is from 3:00 PM. Check-out is by 11:00 AM.
Is there a minimum stay?
Yes, a 2-night minimum usually applies; 3 night minimum for long weekends; 4
night minimum for Christmas/New Year. Single-night stays may be possible if dates
around your stay are booked. Contact us to check.
Is Wi-Fi available?
Yes, free Wi-Fi is available in all chalets.
Can children or pets stay?
No. Our retreat is adults-only and not suitable for children, babies or dogs.
What is your cancellation policy?
If you cancel 30 days or more before your arrival, you’ll receive a full refund minus a $50 admin fee, returned to your original payment method. For cancellations within 30 days of arrival, all monies paid will be forfeited.
Is smoking allowed?
No. Smoking is not permitted inside or on the decks.
How many people can stay in each chalet?
Each chalet accommodates 2 adults.
How far are the chalets from Busselton?
We are 15km from Busselton. Just a 12 minute drive.
How far are the chalets from Margaret River?
We are 45 minutes drive from Margaret River.
How far to the closest winery?
The closest winery (Whicher Ridge Wines) is a 14-minute drive from Tree Chalets.
What COVID cleaning procedures are in place?
All touch points are sprayed with an alcohol antibacterial spray including keys, light switches, all remotes, counter tops, chairs, bar stools, door and cupboard handles, taps, dispensers, salt/pepper shakers, all appliances, towel rails, toilet flush button and seat. Linen, towels and robes are hot laundered and hot-dried. Doors and windows are opened to air the chalet and then the air conditioner is run to refresh the air.
Do you offer single night stays?
Single night stays may be possible if the day before and the day after are already booked and we have time available to clean. The rate for a single night stay is $575. Please contact us direct if you have any queries.
Can children, babies or toddlers stay?
We are an adult retreat and therefore are not suitable for children, babies or toddlers.
Can we bring our dog?
As much as we love our four legged friends, our property is not suitable for visiting dogs.
How many adults can stay in each chalet?
Each chalet sleeps 2 adults.
Can both chalets be exclusively booked?
Absolutely. Please contact us to arrange.
What is the condition of the road to Tree Chalets?
Your Busselton accommodation, Tree Chalets is just a 15 minute drive from the city of Busselton on a sealed bitumen road.
Are there luggage storage facilities?
Yes. If you arrive on an early flight we can assist with storage of your luggage prior to checking in.
What are some activities on the property?
There are 2 short walk trails on the property: Kangaroo Walk and Bird Walk. Wildflower, bird and wildlife photography is also an attraction for guests.
What are some nearby activities?
Tree Chalets are a short 30 minute drive to the Blackwood River. Sues Bridge and Canebrake Pool have picnic areas and both are suitable to kayak, swim and bushwalk. The Secret Whicher mountain bike trail is a 15 minute drive.
What cooking facilities are there?
All chalets have kitchens fully equipped with all of the cooking utensils you will need. Each chalet also has a weber BBQ.
Are the chalets wheelchair accessible?
The chalets are not wheelchair accessible. Each chalet has 3 steps onto the front and back decks. These steps have handrails. We provide a walk-in shower and raised toilet. There are no hand-rails in the bathroom. Read more
Can you provide more details about accessibility?
To improve our website experience for people with vision impairment we have added alt text to all of our images. Our image descriptions are subjective too, as we want to share the feeling of the image as well as the content. Read more for information on the practical layout of the chalets.
Is there public transport?
Your Busselton Accommodation at Tree Chalets does not have any public transport. Guests will need their own vehicle.
Are Tree Chalets LGBTQI+ Friendly?
Absolutely. We warmly welcome all couples and singles.
How can I give feedback?
We love getting feedback from our guests as it helps us to provide a wonderful experience. We have feedback forms and review cards in the chalets. Guests can also email us at info@treechalets.com.au
What is the latest time I can check in?
You can check in at anytime after 3.00pm. As we text you the pin code for the key lock box on the day of your arrival, you can arrive late at night and let yourself in. When you drive up to the chalet at night time a security light and deck light will automatically come on to light up the access way and key drop box.
